To build on Phase 2, we needed to turn the insights into a medium that could be easily shared back to those that participated, including staff, residents, family members, and members of the community. We knew that we were to create a series of videos using quotes gathered in Phase 2, and group these according to the themes that we had discovered. We began with the branding.
A colourful palette and accessible fonts were chosen. For visuals, the team elected not to use people’s faces but rather used birds and people’s hands as symbols of new beginnings, global connections, and a collective diversity while maintaining a unique identity. Shapes were used to describe communication and language difference offering a more inclusive way of describing difference.
Vannysha and Eliza work with an interpreter during the recording session.
Recordings of quotes which illustrated the five themes were recorded with the support of care staff at two care homes in both Cantonese and in English. Arriving into the care home with a laptop and a microphone proved that flexible and spontaneous activity was within the staff’s capacity. Participants felt a sense of accomplishment; of their voice having meaning; that their ability was being supported. The creation of the videos, thus, served as a proof of concept, prototyping the effects of implementing the themes.
Involving VCH care staff and the Dementia Care team at every stage of production enabled to us to take a multifaceted approach in exploring the five themes. We refined the materials to be versatile and customizable, empowering staff to assess relevance and tailor messaging to best serve their facility.
Draft presentation used a starting point to discuss with the VCH team.
Finalized template for the presentation.
Tri-fold printed and disseminated to homes that participated in Phase 2.
The team is really proud of how the videos came together. You can check out both the English and Cantonese versions for each theme.
Flexibility and Spontaneity - English
Flexibility and Spontaneity - Cantonese
Individual Needs and Care - English
Individual Needs and Care - Cantonese
Recognizing and Supporting Ability - English
Recognizing and Supporting Ability - Cantonese
Relationships and Conversations - English
Relationships and Conversations - Cantonese
Sense of Purpose - English
Sense of Purpose - Cantonese
You can also see the videos on HDL's Youtube channel with an intro about the project. Click the buttons below for either version.
Project Team
Health Design Lab
Caylee Raber, Director
Vannysha Chang, Research Assistant
Eliza Rose, Research Assistant
Nadia Beyzaei, Coordinator
Vancouver Coastal Health
Jas Gill, VCH Dementia CARE Team Lead and Vancouver Residential Practice Team
Jo-Ann Tait, Regional Program Director for Asissted Living and Supportive Housing
Heather Mak, Professional Practice Director in Residential Care
Sharon Galloway, Community Partner
Reno Ouano, VCH Dementia CARE
Venus Villaos, VCH Dementia CARE
Girlie Ring, VCH Dementia CARE